Last updated September 19, 2019
Collection of Your Information
We offer a variety of applications and services that are collectively referred to as the “Services”. We may collect information from individuals who visit our Site and from individuals who register to use the Services (“Customers”). The information we may collect on the Site includes:
We collect the following personally identifiable information about you that you voluntarily give to us when you fill out Contact Us forms on our Site, register with the Site, or when you choose to participate in various activities on the Site, such as online chat, blog, or message board:
- Contact information such as name, email address, phone number, billing information, and information you input into open text fields
- You also have the option of adding a job title and other details to your profile information to be displayed in our services
- Information about your business such as a company name, industry, company size, company annual revenue, company contact information
- Contact information provided when seeking technical support, including a summary of problem and attachments that may be helpful in resolving an issue
- Information about you when you visit and interact with our website and training portal. This may include the file attachments you download and frequently used search terms
- Device information including your connection type and settings, information about your operating system, browser type, IP address, and URLS of referring/exit pages
You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Electronically Submitted Data
Customers may electronically submit data or information (other than Data About THORS, LLC Customers or Web Site Navigational Information) to the Services for hosting and processing purposes (“Customer Data”). THORS LLC will not review, share, distribute, or reference any such Customer Data except as provided in the THORS LLC Master Subscription Agreement, or as may be required by law. In accordance with the THORS LLC Master Subscription Agreement, THORS LLC may access Customer Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, to review or contact a connected supplier, or as may be required by law.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using a mobile device, this information may also include your device name and type, your operating system, your phone number, your country, and any other interactions with the Site and other users via server log files, as well as any other information you choose to provide.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Data from Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Use of Your Information
We use the information collected to perform the Services requested. For example, if you fill out a “Contact Us” or “Request a Demo” web form, we will use the information provided to contact you about your interest in the Services. We may also use information collected for marketing purposes. For example, we may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding THORS LLC and its partners, such as information about promotions or events.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may also use information collected about you via the Site to:
- Communicate with you in a timely and efficient manner such as responding to customer service requests.
- Provide requested information on our products and service such as demo and trial requests.
- Administer sweepstakes, promotions, and contests.
- Assist law enforcement and respond to subpoena.
- Compile anonymous statistical data and analysis for use internally.
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, mobile applications, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter.
- Solicit support for the Site.
Disclosure of Your Information
We shall hold all information in strict confidence and shall not disclose any information except in certain situations. Your information may be disclosed as follows:
By law or to protect rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. To learn more about our third-party service providers, contact us at the email address provided below.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Public Forums and Interactions with Other Users
We may provide bulletin boards, blogs, or chat rooms on THORS LLC’s web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
We post customer testimonials on the THORS LLC web site that contain information such as name and title. We obtain the consent of each customer prior to posting any testimonials.
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
To facilitate our global operations, we may transfer and access collected information from around the world. This Privacy Statement shall apply even if THORS LLC transfers collected data to other countries.
We may share your information with our business partners to offer you certain products, services or promotions.
Sale or Bankruptcy
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Cookies and Web Beacons
Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
THORS LLC attempts to provide accurate information on our Site, but it assumes no responsibility for accuracy. THORS LLC may change the information on the Site, or the products or services offered, at any time without notice. Content on our Site is provided “as-is” and THORS LLC disclaims all warranties, express or implied. This includes but is not limited to implied warranties of merchantability, or fitness for a particular purpose. It also includes any express or implied warranties arising from any course of dealing, usage, or trade practice.
Limitation of Liability
THORS LLC is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use of material on our Site. This includes but is not limited to the loss of data or loss of profit, even if THORS LLC was advised of the possibility of such damages.
We Strive to Protect Your Personal Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
All employees and associates who are granted access to your personal information understand the need to keep this information protected and confidential. They know they are to access and use the information only for the purpose of providing you and supporting for you our products and services.
Policy for children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
Controls for Do-not-track features
Options regarding your information
Account Information / Your Privacy Choices
You may withdraw your consent at any time (subject to legal or contractual obligation and on providing us reasonable notice) by communicating to us in writing using the contact information provided below. Please be aware that withdrawing your consent may prevent us from providing you with requested Services.
You may at any time review or change the information in your account or terminate your
- Logging into your account settings and updating your account
- Contacting us using the contact information provided below
Customers may update or change their registration information by editing their user profile record. In the THORS Academy (Learning Management System), please login to https://academy.thors.com with your username and password and click “Profile” from the dropdown menu in the top right of the page. To update an organization’s information, please contact us using the contact information provided below and include your THORS Academy username and the new information in the body of the email. To update Billing Information or have your registration information deleted, please call us at the number provided below. To discontinue your account and to have information you maintained in the THORS Academy returned to you, please email or call us using the contact information provided below.
Requests to access, change, or delete your information will be handled within 30 days.
Emails and Communications
If you no longer wish to receive general correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided below. In regard to transactional emails directly related to their account with THORS LLC or the Services, Customers cannot opt out.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
California privacy rights
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
5054 Paramount Blvd
Medina, OH 44256
+1 330 576 4448